The hospitality business is a blink and miss one. Missing a call or failing to satisfy a customer is not an option.
Most customers want to speak to someone at reservations before they decide on a booking. This call, therefore, becomes very critical for the business. And with Super Agent, businesses can ensure that their calls are not missed and that their agents are always available for a customer to speak to.
Some ways in which our hospitality clients typically use Super Agent for:
- Be it for booking or for gathering customer feedback, our IVR solutions are most helpful for hotels and restaurants. Professional IVR greeting when a customer calls up and transferring the call to the right department/floor like reservation, front desk etc.
- Gathering feedback from the guests after their stay, and improve customer experience Monitoring the quality of the customer service over calls.
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