An IP PBX is a complete telephony system that provides telephone calls over IP data networks. All conversations are sent as data packets over the network.
The technology includes advanced communication features but also provides a significant dose of worry-free scalability and robustness that all enterprises seek. The IP PBX is also able to connect to traditional PSTN lines via an optional gateway – so upgrading day-to-day business communication to this most advanced voice and data network is a breeze!
Enterprises don’t need to disrupt their current external communication infrastructure and operations. With IP PBX deployed, an enterprise can even keep its regular telephone numbers. This way, the IP PBX switches local calls over the data network inside the enterprise and allows all users to share the same external phone lines.
An IP PBX or IP Telephone System consists of one or more SIP phones, an IP PBX server and optionally a VOIP Gateway to connect to existing PSTN lines. The IP PBX server functions in a similar manner to a proxy server: SIP clients, being either soft phones or hardware-based phones, register with the IP PBX server, and when they wish to make a call they ask the IP PBX to establish the connection. The IP PBX has a directory of all phones/users and their corresponding SIP address and thus is able to connect an internal call or route an external call via either a VOIP gateway or a VOIP service provider.
Pickup groups may be defined with a group of extensions. Any phone in the office can be used to answer a call that is ringing on another extension within the pickup group.
Allows calls to ring in on a number of lines so that the first available person can answer.
Allows callers to hear music or a recorded message while on hold or waiting for other participants to arrive for a conference call.
The T.38 fax relay standard permits faxes to be transported across IP networks between existing fax terminals. A clear channel gives full use of the bandwidth for this purpose.
The ability to track and report facts (call recipient, length of call, on-hold time, etc.) on incoming and outgoing calls per extension.
Calls can travel through a network along a pre-determined path to accomplish a specific goal. Call routing helps determine the least expensive way to make a call or the least congested path to take. Incoming calls can be grouped according to area code and routed to specific customer service reps who manage different geographic regions.
Creates the ability to route callas according to times of day, enabling users to reselect where a call will come to them during different time periods.
Program Aastra or Snom phones to produce distinctive ring sounds for identified callers and categorize incoming calls made to direct lines (service, sales, billing, etc.)..
IP PBX can automatically load a directory of company extensions onto SNOM 360 and Aastra 480i phones (using simple XML scripting). Users mouse-click on their computers to dial company extensions through their telephones.
In the event of power failure, Quadro provides access for one dedicated phone to the PSTN network for emergency services (except ISDN models).
Certain popular IP phones can be automatically configured by the IP PBX resulting in a plug and play installation.
IP PBX detects and automatically configures ports added via the Quadro. The new ports appear in the IP PBX GUI.
Voice-enabled wizard guides users through setting up the personal recorded username, password and voicemail greeting for each extension.
Eliminates hand-coding of invoices by department, etc.
IP PBX automatically adjusts for daylight savings time.
Automatic scheduled backups and downloads of configuration to a LAN PC or WAN location.
IP phones automatically acquire an extension on the system and auto-configure without user intervention.